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1.
What is Master-Bilt’s standard
warranty for cabinets and merchandisers?
2.
What is Master-Bilt’s standard warranty for walk-ins?
3. How do I find a Master-Bilt approved service agent?
4. How do I reach Master-Bilt’s service department?
5. What are Master-Bilt’s labor warranty guidelines?
6. How do I become a Master-Bilt service agent?
7. How do I process a claim for parts under warranty?
8. What about non-warranty parts?
1. What is Master-Bilt’s standard
warranty for cabinets and merchandisers?
Self-contained
cabinets (excluding ATMC and ATMC-D series milk coolers) feature
a standard limited four year compressor and one year limited
parts and labor warranty. ATMC and ATMC-D series milk coolers
feature a standard limited one year compressor (optional
extended four year warranty available), 18 month labor and one
year limited parts warranty.
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2. What is Master-Bilt’s standard
warranty for walk-ins?
The standard warranty
includes a one year parts
& labor warranty on the door, door frame and its parts; a
one year parts and 90 day labor warranty on remote
refrigeration systems and a one year parts and labor warranty on
self-contained refrigeration equipment.
Additionally, Master-Bilt foamed-in-place panels
are guaranteed to be
free from insulation failure for 10 years from original
installation by an authorized representative, under conditions
of normal use and recommended maintenance.
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3. How do I find a Master-Bilt
approved service agent?
See our
dealer/service agent locator at
www.master-bilt.com/dealerloc.html
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4.
How do I contact
Master-Bilt's service department?
Phone: 800-684-8988
Fax:
866-882-7629
Email:
service@master-bilt.com
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5.
What are
Master-Bilt's labor warranty guidelines?
See
www.master-bilt.com/WarrantyGuidelines.pdf
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6.
How do I become a
Master-Bilt service agent?
See
www.master-bilt.com/WarrantyGuidelines.pdf
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7.
How do I process a
claim for parts under warranty?
Submit the following items:
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An invoice with the invoice
number and date as well as the date the service was
performed. The invoice must list the costs of parts and
service provided with details of each part purchased and
each service provided. Also include a contact name and
address and the location of the serviced unit.
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The Master-Bilt equipment
serial number. This number MUST be on the invoice before
we can process it.
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If Master-Bilt is to pay a
company other than the service company, please indicate
this on the invoice.
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A detailed work ticket
describing all service provided.
-
Any wholesale invoices for
purchased parts that Master-Bilt is to reimburse you
for.
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8.
What about
non-warranty parts?
Contact our
distributor Heritage Foodservice
Equipment at 1-800-458-5593 or
master-biltinfo@hfse.com.
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