1. What is Master-Bilt’s standard warranty for cabinets and merchandisers?

2. What is Master-Bilt’s standard warranty for walk-ins?

3. How do I find a Master-Bilt approved service agent?

4. How do I reach Master-Bilt’s service department?

5. What are Master-Bilt’s labor warranty guidelines?

6. How do I become a Master-Bilt service agent?

7. How do I process a claim for parts under warranty?

8. What about non-warranty parts?
 

1. What is Master-Bilt’s standard warranty for cabinets and merchandisers?

Self-contained Master-Bilt manufactured cabinets feature a standard limited four year compressor and two year limited parts and labor warranty.

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2. What is Master-Bilt’s standard warranty for walk-ins?

The standard warranty includes a one year parts & labor warranty on the door, door frame and its parts; a one year parts and 90 day labor warranty on remote refrigeration systems and a one year parts and labor warranty on self-contained refrigeration equipment.

Additionally, Master-Bilt foamed-in-place panels are guaranteed to be free from insulation failure for 10 years from original installation by an authorized representative, under conditions of normal use and recommended maintenance.

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3. How do I find a Master-Bilt approved service agent?

See our dealer/service agent locator at www.master-bilt.com/dealerloc.html

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4. How do I contact Master-Bilt's service department?

Phone: 800-684-8988
Fax: 866-882-7629
Email: service@master-bilt.com

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5. What are Master-Bilt's labor warranty guidelines?

See www.master-bilt.com/WarrantyGuidelines.pdf

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6. How do I become a Master-Bilt service agent?

See www.master-bilt.com/WarrantyGuidelines.pdf

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7. How do I process a claim for parts under warranty?

Submit the following items:

• An invoice with the invoice number and date as well as the date the service was performed. The invoice must list the costs of parts and service provided with details of each part purchased and each service provided. Also include a contact name and address and the location of the serviced unit.

• The Master-Bilt equipment serial number. This number MUST be on the invoice before we can process it.

• If Master-Bilt is to pay a company other than the service company, please indicate this on the invoice.

• A detailed work ticket describing all service provided.

• Any wholesale invoices for purchased parts that Master-Bilt is to reimburse you for.

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8. What about non-warranty parts?

Contact our distributor Heritage Foodservice Equipment at 1-800-458-5593 or master-biltinfo@hfse.com.

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