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Phone: 800-684-8988
Fax: 866-882-7629
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Master Controller Troubleshooting

Master Controller issues include (alarm codes in parentheses):

1. Pressure transducer alarm (SP, PRSR)
2. Outlet sensor TS2 fails (So, SCSR)
3. Room sensor TS3 fails (SA, RMSR)
4. Low Superheat (LS, LOSH)
5. High room temperature (rH, HIRM)
6. Low room temperature (rL, LORM)
7. Defrost termination sensor TS1 fails (Sd, INSR)
8. Low pressure alarm (LP, PAL)
9. Communication alarm (CA, CMAL)
10. Electric expansion valve troubleshooting
11. Pressure transducer troubleshooting
12. Temperature sensor troubleshooting

 

1. Pressure transducer alarm (SP, PRSR)
Cause Solution

Bad transducer

Replace the pressure transducer

Out of range

Turn off power for a few seconds,  turn back on

Loose wire

Wire correctly
Wrong hook-up Wire correctly
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2. Outlet sensor TS2 fails (So, SCSR)
Cause Solution
Mechanical damage Replace sensor
Connection wire loose Tighten the connection wires on the controller terminal
Overheated Allow sensor time to cool down and check again. If no response, replace sensor.
Out of range Turn off power for a few seconds then turn back on

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3. Room sensor TS3 fails (SA, RMSR)
Cause Solution
Mechanical damage Replace sensor
Connection wire loose Tighten the connection wires on the controller terminal
Overheated Allow sensor time to cool down and check again. If no response, replace sensor.
Out of range Turn off power for a few seconds then turn back on

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4. Low superheat
Cause Solution
Superheat setting too low Change to correct setpoint (see manual)
Wrong location of TS2 Re-locate the outlet temperature sensor to the proper location (see manual)
Sensors loose Make sure the outlet sensor is properly insulated
Uneven feeding of coil circuits Make sure the distributor is feeding each circuit evenly
Refrigerant overcharge Use correct refrigerant charge
Defective electric expansion valve (EEV) Replace valve
Compressor stopped Check compressor

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5. High room temperature (rH, HIRM)
Cause Solution
Insufficient refrigeration Check system design to select a sufficient system
Heat load too large Call factory at 800-684-8988 for sizing recommendations

Compressor failed or high pressure has cut out

Re-set pressure control, clean condenser coil or replace failed compressor

Evaporator fans not running

Make sure fan relay on control board is closing

Walk-in door open too long

Make sure door is closed

Coil iced up

Check for possible air leak through walk-in walls

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6. Low room temperature (rL, LORM)
Cause Solution
Improper low temp setpoint

Change setpoint

Over-designed system Call factory at 800-684-8988 for sizing recommendations

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7. Defrost termination sensor TS1 fails (Sd, INSR)
Cause Solution
Mechanical damage          Replace sensor
Loose connection wire Tighten the connection wires on the controller terminal
Overheated Allow sensor time to cool down and check again. If no response, replace sensor.
Out of range Turn off power for a few seconds then turn back on
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8. Low pressure alarm (LP, PAL)
Cause Solution
Refrigerant leak Fix leak
Bad pressure transducer Replace transducer
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9. Communication alarm (CA, CMAL)
Cause Solution
Loose RS-485 connection Tighten terminals
Failed communications port

Improper setpoint in the Cn parameter

Replace controller board

Verify setpoints are correct for application (see manual)

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10. Electronic expansion valve troubleshooting

If the valve stops moving, depending upon how far open it is, one or more alarms may be displayed. These alarms include a low superheat alarm, a low temperature alarm and/or a high temperature alarm.

Use the following steps to troubleshoot the valve:

  1. Disconnect the valve from the controller

  2. The resistance between the black and white leads should be 90 ohms. The resistance between the black and red leads should be an open.

  3. The resistance between the red and green leads should be 90 ohms. The resistance between the white and green leads should be an open.

  4. The resistance between each lead and the brass housing of the valve should be an open.

  5. Read the AC, not DC, voltage across the black and white leads while the valve is moving. The AC voltage should be 11 to 13 VAC. The voltage will be close to 0 VAC when the valve is not moving.

  6. Repeat step 5 across the red and green leads.

If any voltage is out of tolerance, replace the controller. If the above steps pass, inspect for contamination in the valve or nicks on the seat of the valve.

CAUTION: If the valve was taken apart and was left running while taken apart, the piston may have come too far out of the motor assembly. If you reassemble the valve with the piston in this position, the threads in the piston will be stripped when the piston is forced into the seat while tightening the lock nut. Make sure the piston is drawn up far enough into the motor assembly before reassembling.

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11. Pressure transducer troubleshooting
Use the voltage chart below to determine if there is a fault with the pressure transducer.

The green lead is connected to terminal ‘1-‘on the board. The white lead is connected to terminal ‘1S’ on the board. The black lead is connected to terminal ‘1+’ on the board. The black wire gets 5 VDC, the white wire is the signal, and the green wire is the ground. Chart A shows the characteristics of the pressure transducer. NOTE: The pressure transducer cannot be repaired but replaced only.

Pressure Sensor Simulation Values (0 to 150 PSIA)

BAR

PSIA

PSIG

V (White to Green)
0 0 -14.6 0.509
0.69 10 -4.6 0.784
1.379 20 5.4 1.058
2.069 30 15.4 1.332
2.758 40 25.4 1.587
3.448 50 35.4 1.862
4.137 60 45.4 2.136
4.827 70 55.4 2.391
5.516 80 65.4 2.665
6.206 90 75.4 2.920
6.895 100 85.4 3.194
7.585 110 95.4 3.469
8.274 120 105.4 3.724

Example: If the suction pressure is operating at 15 psig, the voltage across the White and Green wire should approach 1.332 VDC. If this voltage reading is out of range, it is likely that the pressure transducer needs replacing. Also, there is a service port near the pressure transducer, hook an accurate low side gauge here and compare to the Pr read out on the control board. This will give an idea of how accurate the pressure transducer is responding to the true suction pressure.

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12. Temperature sensor troubleshooting

Procedures to check temperature sensor tolerance with ice water:
 
  1. Use a cup of water with well-stirred ice. The water temperature should be an even 32°F.
  2. Submerge the room temperature sensor (TS3) into the water while the Master Controller is normally operating. Check the display for the value. If the sensor shows 32°F, it is working properly.
  3. Push PB1 and PB2 simultaneously until the green LED is blinking, scroll down the display to “in”, the defrost termination sensor (TS1) value. Submerge the sensor into the water. Check the display for the value. If the sensor shows 32°F, it is working properly.
  4. Scroll down the display to “oU”, the outlet sensor (TS2) value.
  5. Submerge the outlet sensor into the water. Check the display for the value. Again, if the sensor shows 32°F, it is working properly.
     
Compare the temperature and resistance to the chart below.

Temperature/Resistance Characteristics (-50 to 80 oF)

Temp. oF

Temp. oC

ohms*1k

 

Temp. oF

Temp. oC

ohms*1k

-50

-45.6

43.45

 

15

-9.4

7.579

-40

-40.0

32.31

 

20

-6.7

6.731

-35

-37.2

27.96

 

25

-3.9

5.993

-30

-34.4

24.27

 

30

-1.1

5.349

-25

-31.7

21.13

 

32

0

5.123

-20

-28.9

18.43

 

35

1.7

4.781

-15

-26.1

16.12

 

40

4.4

4.281

-10

-23.3

14.13

 

50

10.0

3.454

-5

-20.6

12.42

 

60

15.6

2.805

0

-17.8

10.94

 

70

21.1

2.294

5

-15.0

9.651

 

80

26.7

1.888

10

-12.2

8.544

 

 

 

 

Note: Use resistance at 32°F for sensor checking.

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