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Service FAQs

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Master Controller Troubleshooting

Cabinet Troubleshooting

Warranty Guidelines

Installation/Operations Manuals

Recommended Wire Size & Length for Cabinets

Compressor Returns Policy

   
Service/Warranty Parts
Phone: 800-684-8988
Fax: 866-882-7629
Email: service@master-bilt.com
Parts Sales
Heritage Food Service Equipment
Phone:
800-458-5593 or 260-482-1444
Fax: 800-800-4981 or 260-482-4542
Email: master-biltinfo@hfse.com

Warranty &
Non-Warranty Parts Sales - Canada
Heritage Food Service Parts of Canada
Phone:
877-556-3646
Email: teamcanada@heritageparts.ca

 

Cabinet Troubleshooting

Note:
If moisture or liquid is observed around or under a Master-Bilt cabinet, qualified personnel should investigate immediately to determine if the cabinet is malfunctioning or if there is a simple housekeeping problem. Since this moisture or liquid is a potential slip and fall hazard, its cause should be corrected immediately.

Cabinet issues include:

1. High head pressure and high back pressure
2. Low back pressure and low head pressure
3. Pressures normal but cabinet is warm
4. Compressor starts and runs but cycles on overload
5. Compressor will not start - hums but cycles on overload
6. Cabinet sweating
7. Unit randomly trips circuit breaker or blows fuses
8. Low voltage at unit contactor

 

1. High head pressure and high back pressure
Cause Solution
Condenser coil clogged or restricted Clean condenser coil or remove restriction
Condenser fan motor inoperative Repair or replace defective fan motor
Air in system Reclaim refrigerant, pull vacuum, recharge system with correct refrigerant and proper amount
Refrigerant overcharged Reclaim refrigerant, pull vacuum, recharge system with correct refrigerant and proper amount
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2. Low back pressure and low head pressure
Cause Solution
Capillary tube restriction Reclaim refrigerant, verify restriction, replace capillary tube if necessary, pull vacuum, recharge system with correct refrigerant and proper amount
Refrigerant undercharged Reclaim refrigerant, pressurize cabinet with nitrogen, check for leaks and repair if leak is found, pull vacuum, recharge system with correct refrigerant and proper amount
Leak in system Reclaim refrigerant, pressurize cabinet with nitrogen, check for leaks and repair if leak is found, pull vacuum, recharge system with correct refrigerant and proper amount

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3. Pressures normal but cabinet is warm
Cause Solution
Refrigerant undercharged Reclaim refrigerant, pressurize cabinet with nitrogen, check for leaks and repair if leak is found, pull vacuum, recharge system with correct refrigerant and proper amount
Control set too warm Reprogram control per equipment operation & maintenance manual
Evaporator fans not running  Evaporator fan will not run above +35°F coil temperature on electronic control units.  If coil is cold check wiring to evaporator fans.

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4. Compressor starts and runs but cycles on overload
Cause Solution
Low voltage Check voltage at unit contactor with compressor off. Voltage must be 197 or more & the voltage must stay above 187 when the compressor tries to start.
Overload protector defective Check to see if contacts are closed when cool.  If not, replace.
High head pressure See #1

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5. Compressor will not start – hums, but cycles on overload
Cause Solution
Low voltage See #4
Relay and/or capacitors defective Equalize high to low side pressures through gauge set.  If compressor starts, run capacitor is good but start relay or start capacitor is bad.
Overload defective See #4
High head pressure See #1
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6. Cabinet sweating
Cause Solution
High ambient humidity

Check store condition 55% relative humidity or less, wet bulb temperature 57°F or less.

Defective door heater Check for open or shorted circuit. Replace if necessary.

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7. Unit randomly trips circuit breaker or blows fuses
Cause Solution
Low voltage          See #4
Defective breaker or fuse Check to see if recommended hack type breaker or time delay fuses are used.
Branch circuit wire gauge too small for unit See voltage drop chart for recommended wire gauge size.
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8.  Low voltage at unit contactor
Cause Solution
Supply voltage too low Install buck-boost transformer
Supply voltage too low only when compressor tries to start. Branch circuit wire gauge too small. Install larger gauge wire. See voltage chart.
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